Architectural Drivers  «Prev  Next»

Consumer Expectation - Quiz

Each question is worth one point. Select the best answer or answers for each question.
1. Market research for online shopping carts indicates that users are loading their carts but are not completing their transactions. Which consumer expectation might be used as a driver to alleviate this problem?
Please select the best answer.
  A. Instant gratification
  B. Global best quality
  C. Personal customization
  D. Pre-emptive service
  E. Global best price

2. You are a European Internet consumer most interested in reparability. Which type of consumer expectation best demonstrates your need?
Please select the best answer.
  A. Personal customization
  B. Global best price
  C. Pre-emptive service
  D. Global best quality

3. When considering whether to digitize a product, which of the following questions is most important to ask first?
Please select the best answer.
  A. What aspects of the physical product can be digitized?
  B. How do I digitize the product?
  C. Who is going to distribute the product?

4. The historic distribution channel is focused on which of the following elements?
Please select the best answer.
  A. Quality
  B. Customer
  C. Distribution of goods
  D. Services

5. Understanding the role or stage of an e-business is important to architecture for which reason?
Please select the best answer.
  A. It allows you to determine how successful the company is.
  B. It provides an indicator of the level of customer satisfaction.
  C. It allows you to assess how an e-architecture solution integrates with the company's current offerings.

6. The dissociation from distribution channels and direct information flow from producer to consumer was characteristic of the static stage. Which two implications does this dissociation drive?
Please select all the correct answers.
  A. Quality products.
  B. Availability of unfiltered product or service information directly from the producer.
  C. Availability of choice to consumers from multiple sources of information.
  D. Loss of the middleman.
  E. Transaction processing.

7. A characteristic of the interact stage was the ability of users to share information, but this left some businesses vulnerable to competition. Why? Select the two best reasons below.
Please select all the correct answers.
  A. Competitors knew more about their potential customers.
  B. Consumers could share information about the product and its flaws.
  C. Portals provided better information services.
  D. Competitors became aware of holes in product offerings and provided solutions.

8. What was one of the most significant developments of the interact stage?
Please select the best answer.
  A. The development of community.
  B. The availability of large amounts of public information.
  C. The digitization of subscription-based information.
  D. The creation of content sites by subscription content providers.

9. During the interact stage, a company allows customers who have the capability to provide feedback and interact with the business. Which of the following is an example of functionality offered by a company in the interact stage?
Please select the best answer.
  A. Integrated ordering
  B. Order placement
  C. Pricing and availability
  D. Payment processing
  E. Personalization

10. During the enact stage, processes are characterized by their relationships and actions across entities. Which e-business model emerged from the enact stage?
Please select the best answer.
  A. The aggregator
  B. The infomediary
  C. The broker
  D. The agora model
  E. The alliance model

11. While in the relationship management stage, a company is focused on information content and its relationship to the product. Which of the following is an example of functionality offered by a company in the relationship management stage?
Please select the best answer.
  A. Pricing and availability
  B. Personalization
  C. Order management
  D. Integrated ordering

12. Select the five levels of context that must be considered in understanding context management.
Please select all the correct answers.
  A. Objective context
  B. Situation context
  C. Consumer context
  D. Commitment context
  E. Presentation context
  F. Geographic context

13. Context management systems have the presentation front-end systems feeding to three distinct back-end systems. Which three systems?
Please select all the correct answers.
  A. Transaction processing systems
  B. Decision support systems
  C. Messaging systems
  D. Middleware systems
  E. Context management systems