| Lesson 4 ||eBusiness Issues and Concerns |
| Objective || Top-level concerns/issues addressable by e-Business architecture process. |
Top-level concerns addressable by the ebusiness architecture process?
The eBusiness architecture process is a complex undertaking that involves designing, integrating, and maintaining the systems and applications necessary for conducting business online. The process primarily addresses key concerns and issues that can significantly impact the effectiveness, efficiency, and security of online business operations. Here are some of the top-level concerns and issues addressed by the eBusiness architecture process:
- Integration of Business Processes: Businesses operating online often require the integration of multiple internal and external systems and applications, such as inventory management, customer relationship management (CRM), payment gateways, and supply chain systems. One of the primary concerns addressed by the eBusiness architecture process is ensuring seamless and efficient integration of these disparate systems.
- Scalability and Performance: With the rapid growth of eBusiness, companies need to serve a large number of customers around the clock. The eBusiness architecture process helps address issues of scalability and performance, ensuring that the system can handle increasing loads and maintain performance under peak traffic conditions.
- Security and Privacy: The protection of sensitive customer data, transaction details, and business information is paramount in the eBusiness environment. The architecture process incorporates robust security mechanisms to prevent data breaches, secure online transactions, and ensure compliance with privacy regulations.
- Customer Experience: In the competitive online marketplace, providing a smooth, user-friendly, and enjoyable shopping experience is crucial for customer retention and business success. The eBusiness architecture process addresses concerns related to site navigation, search functionality, personalization, and mobile compatibility, among others.
- Business Continuity: Ensuring uninterrupted business operations is a critical concern in eBusiness. This involves disaster recovery planning, data backup solutions, and redundant systems to ensure the continuity of operations even in the event of a system failure or cyber attack.
- Interoperability: With numerous third-party integrations and interfaces, interoperability becomes a key concern. The eBusiness architecture process ensures that the developed systems can effectively communicate and work with other systems using standard protocols.
- Cost Efficiency: The eBusiness architecture process also takes into account the total cost of ownership, from system development and maintenance to upgrades and scalability. This involves adopting strategies that maximize return on investment, like leveraging cloud-based solutions or reusable software components.
The eBusiness architecture process addresses a wide range of concerns and issues that are critical to the success of businesses operating online. By adequately addressing these issues, businesses can ensure a secure, efficient, and high-performing eBusiness operation that meets customer expectations and business goals.
Understand the top-level concerns and issues addressable by the e-Business architecture process.
For each perspective, a variety of issues and concerns must be addressed. Architecture provides the means to address the concerns and issues associated with e-Business. For both new enterprises and existing ones, these issues are complex and far-reaching, affecting not only the enterprise's immediate prospects, but its long-range viability in international markets.
The biggest challenge faced by the architect is in the assessment of the potential for success and return on investment. That potential is affected by performance and scalability and presents a deliberate balance of investment in the face of loss vs. risk of failure to perform.
The value of partnerships and alliances must be balanced with an organization's taste for stability. Below are some of the major issues an architecture in e-space will contend with.
The framework presented in this course will enable you to understand the factors that influence answers to these questions as you propose and develop solutions for your clients.
Online commerce has been growing rapidly since 1995, and nearly every retail operation of any size has a website for the sale of its goods.
It is difficult for a buyer to really know and trust the seller. If you are getting involved in e-business, as either a buyer or seller, keep in mind some basic business ethics.
Theft of Information
It is easy for computer hackers to access vital personal information online. Many customers carry out transactions by filling in forms with personal data, including name, physical address, date of birth, email address, telephone number as well as other personal information.
Customers use credit cards, and during this process they transmit card numbers, expiration dates and security codes over the Internet.
This is vulnerable to theft. For example, a debit card number and expiration can provide direct access to a bank account, although the unauthorized user in most cases would also need a PIN. To avoid these issues, e-commerce sites need to use (SSL) Secure Socket Layer to encrypt personal information.