Ecommerce Concepts   «Prev  Next»

Lesson 4 An introduction to basic ecommerce concepts
Objective What to expect in the rest of the course

Explain how each of the remaining modules is organized

Based on the information we have covered in this module, we can now move forward into the heart of the e-commerce course. The rest of this course will be spent examining the seven categories of e-commerce tools. Each of the following modules will be organized in a very similar fashion. The first lesson of each module will provide a basic definition of the overall tools category, and discuss the basic roles, functions and/or services that the tools play in e-Commerce.
Lessons will contain several distinct sections, including:
  1. A Definition of the technology group
  2. A listing and discussion of applicable Subgroups (if applicable). For example, in hardware, the subgroups include PC client hardware, server hardware, and handheld/embedded hardware
  3. A discussion of the Considerationsan architect should be aware of when designing solutions or making architectural decisions in regards to the particular technology group
  4. A list of commercial Vendors and Toolsthat may be used in an e-Commerce architecture or solution
  5. A listing and discussion of the Standardsthat are relevant to the technology group

Ecommerce Business Model

What are the Seven Types of eCommerce Business and which are you?

Today, all seven e-commerce business types from the dotcom era still exist, but they've evolved or blended in response to modern technology, consumer behavior, and platform innovation. Here is how each category stands in 2025, plus new types that emerged:
  1. Online-Only (Pureplay E-commerce)
    • Still exists, and now dominates certain verticals like fast fashion, DTC (direct-to-consumer) brands, and niche markets.
    • Modern examples:
      • Made.com (before its closure in 2022), replaced by others like Allbirds, Glossier, Warby Parker, Gymshark
  2. Mail Order + Web (Hybrid Catalog Model)
    • Still exists, though less common due to declining demand for print catalogs. Some brands retain it for older or high-value clientele.
    • Modern examples:
      • LL Bean, Lands’ End, IKEA (still sends printed catalogs in some markets)
  3. Big Bricks and Clicks
    • Still going strong—retail giants use physical locations plus eCommerce to offer omnichannel experiences like BOPIS (Buy Online, Pick Up In Store).
    • Modern examples:
      • Target, Walmart, Best Buy, Home Depot
  4. Boutique Bricks and Clicks
    • Thriving, especially in luxury, local artisans, and lifestyle brands combining storefront experience with online reach.
    • Modern examples:
      • Brownsfashion.com, Rituals, Reformation, Aesop
  5. Mainstream PiggyBack (Marketplace Seller without Site)
    • Still dominant, especially for small businesses and international sellers.
    • Modern examples:
      • Sellers on Amazon, eBay, Walmart Marketplace, Temu
  6. Niche PiggyBack
    • Grown significantly, especially for communities and hobbies—can integrate own blog, social media, and niche marketplaces.
    • Modern examples:
      • Etsy, Depop, Tindie, Reverb, Notonthehighstreet, Redbubble
  7. Full Multichannel
    • More important than ever, but very complex. Often powered by ERP, CRM, and inventory sync tools.
    • Modern examples:
      • Nordstrom, Zara, Sephora, Apple (has retail, online, app, and partner channels)
  8. Social Commerce
    • Sell directly via Instagram, TikTok, Pinterest, or Facebook Shops.
    • Examples: Shopify + TikTok, Instagram Checkout, influencers with storefronts
  9. Subscription Box Commerce
    • Recurring delivery of curated items.
    • Examples: Dollar Shave Club, HelloFresh, BarkBox
  10. DTC (Direct-to-Consumer) Brands
    • Brands skip retailers and sell directly online.
    • Examples: Casper, Hims, Away, Bonobos
  11. Mobile-First Commerce
    • Designs experiences mainly for smartphones—integrates apps, 1-click checkout, voice shopping.
    • Examples: Shein, Temu, Wish

✅ Recommended E-Commerce Strategy for E-Business Technology Niche

For the e-business technology niche, which includes products or services like cloud software, SaaS tools, developer tools, digital infrastructure, or B2B platforms, a modern e-commerce strategy should prioritize credibility, content-driven sales, lead conversion, and ecosystem integration.
  1. Hybrid DTC + Niche PiggyBack
    • Sell your product through:
      • Your own website (DTC) for full control, branding, and SEO.
      • Niche marketplaces like GitHub Marketplace, AWS Marketplace, Atlassian Marketplace, or G2 for visibility.
    • Why? Tech buyers often discover tools via integrations or recommendations from platforms they already use.
  2. Content-Led Commerce
    • Your site should function like a hybrid between a blog, knowledge base, and storefront:
      • Publish technical how-to guides, case studies, and integration tutorials.
      • Offer free tools, webinars, and product demos to drive organic traffic and warm leads.
    • Use Notion-style layouts, gated content, and interactive docs (like ReadMe or Swagger) to stand out.
  3. Freemium + Subscription Model
    • Structure offerings with:
      • A free plan or trial (zero friction entry point).
      • Monthly/annual pricing tiers based on feature sets, users, or usage volume.
      • Optional lifetime plans or enterprise pricing upon request.
    • Use Stripe, Paddle, or FastSpring for billing and compliance.
  4. App Integration and API Marketplace Presence
    • Build plugins/integrations for:
      • Slack, Zapier, Shopify, WordPress, HubSpot, and others.
      • List them in relevant app marketplaces.
    • Bonus: Provide a developer-friendly API with live examples and API keys on signup.
  5. Lead Capture + CRM Integration
    • Use live chat, demo scheduling, and personalized email drip campaigns.
    • Tools: Intercom, HubSpot, Calendly, Mailchimp, Salesforce.
    • Offer "downloadable resources" like whitepapers, benchmark reports, or infographics.
  6. Trust Signals + Thought Leadership
    • Include:
      • Verified customer testimonials (e.g., Capterra, G2 reviews)
      • Security badges (SOC 2, ISO 27001)
      • Partner logos (AWS Partner, Google Cloud Marketplace listing)
      • Blog with insights on cloud trends, devops, automation, and AI.
  7. Omnichannel Marketing Mix
    • SEO: Long-tail keywords for problem-solving queries.
    • LinkedIn Ads: Best for B2B decision makers.
    • YouTube or Loom: Product walkthroughs and visual use cases.
    • Affiliate/Referral Program: Targeting tech influencers or developer communities.
  8. AI-Powered Personalization
    • Offer:
      • Smart onboarding based on user goals.
      • ChatGPT-powered documentation support or troubleshooting.
      • Product recommendation engine (based on usage behavior).

💡 Summary Table
Strategy Element Focus Tools/Examples
Selling Channels DTC + Niche PiggyBack Own site, AWS/GitHub Marketplace
Monetization Freemium + Subscription Stripe, Paddle, FastSpring
Content Strategy Technical SEO + Case Studies Blog, Docs, Webinars
Marketing and Retargeting LinkedIn Ads, SEO, YouTube demos GA4, LinkedIn Insight Tag
Lead Generation CRM and Email Funnels HubSpot, Intercom
App Integration API-first + Plugin Ecosystem Zapier, Slack, Shopify, GCP
Trust Building Reviews, Certifications, Thought Leadership G2, Capterra, Medium

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