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Example Performance Metrics

Example Metrics

For example, the performance metrics for some process building blocks for an automobile manufacturer might include:
  1. the number of cars produced,
  2. the number of defective parts per car,
  3. the number of employee accidents,
  4. the number of cars sold.

In contrast, e-Commerce performance metrics for a component building block might include:
  1. the number of hits to a Web site,
  2. the number of clicks to service a customer-driven process,
  3. availability of the site (how often the site is up/down),
  4. the number of people visiting vs. the number of people buying,
  5. availability of help during customer-driven process,
  6. or the number of new customers vs. the number of returning customers.